Delivery

UK Delivery

  • Standard (3 – 5 days) £4.95
  • Standard (Orders over £60) (3 – 5 days) FREE*

We aim to dispatch all orders within one working day, and delivery will depend on your choice of postage option. We hate to be one of those people, but please do bear in mind that the coronavirus pandemic is still ongoing, and so wait times for dispatch and deliveries could be slightly longer – we promise we’re doing our best.

*Free Delivery is not applicable to postcodes that come under Highlands & Islands UK.

AB31-38, AB40-56, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, KW1-17, PA20-38, PH4-49, PH49-50, BT (NORTHERN IRELAND)

HS, KA27-28, PA60-78, PH42-44, ZE, IM (ISLE OF MAN), PO30-41 (ISLE OF WIGHT), TR21-25 (ISLES OF SCILLY)

GY1-10, JE1-5 (CHANNEL ISLANDS)

Can I buy your products internationally and in the EU?

We wish we could answer differently, but it’s a no. Between the change in cosmetics laws following Brexit, and the sheer cost of the postage that we would have to charge, it isn’t possible for us to ship outside of the UK right now. We’ve still got our fingers crossed for the future though.

Refunds, Returns & Cancellations

In line with UK distance selling laws, you have the right to cancel your order prior to dispatch or return your order after receipt, in good order and unused, within 14 days. Unless goods are faulty, you will be responsible for the return postage.* Please notify us immediately if you decide to return your product and include your invoice in the package. We recommend return by tracked post – parcels will be acknowledged as returned on receipt by us. Once the returns are inspected and accepted, you will be refunded via your original payment method. Returns should be addressed to:

Returns
Kitty’s Herbery
Camelford
Cornwall
PL32 9XH

*In cases of refused parcels, the courier will make a charge for returning the parcel. This charge will be passed on to you, as it will be considered return postage.