Terms & Conditions


Welcome to kittysherbery.co.uk By using and/or ordering products from this website, you agree to the Terms and Conditions as described here. From this point onwards, the terms “we”, “us”, “our” or “ourselves” refer to Kitty’s Herbery.

Registered address:

Kitty’s Herbery Ltd




VAT Number: 369 2308 78

All correspondence should be addressed to the above.


We will only accept credit or debit cards in the name of the customer. Please make sure that there is enough credit on your card to cover the cost of the order, including the delivery costs.

You will receive confirmation of your order via e-mail within 24 hours of ordering, please check the details and contact us promptly if they are wrong.

We reserve the right to refuse orders, particularly if we suspect them to be fraudulent.

On the rare occasion that we cannot supply something you have ordered, we will forward the item to you as soon as it becomes available or offer you a credit with us or a refund, whichever you prefer.


We accept payment by Mastercard, Maestro Solo, Visa Credit, UK Visa Electron, UK Visa Debit, Maestro.

We use Stripe or PayPal to securely process your payment.  If you would like to place an order over the phone your payment will be securely processed via a SumUp payment link.

Prices as stated on our website are in pounds sterling (£) and include VAT. You will be charged in pounds sterling, even if you reside outside the United Kingdom.

Delivery to UK addresses

Delivery charges are to one address only, you will need to make a separate order for each shipping address.

Orders received by 1 p.m. Monday to Friday will usually be despatched the same day.  Order after 1 p.m. will be despatched the following morning excluding Sunday’s.  Special delivery parcels will arrive on Monday-Friday only, if you need delivery on a Saturday you will need to contact us.  Special delivery will require a signature so please ensure someone is available on the delivery day or provide an alternative address.

Parcels can take between 3-7 days to arrive, although most will be faster we cannot guarantee this.  If you need to receive your parcel by a particular date you will need to choose the Express Delivery option.

Cancellation and Returns

You have the right to cancel your order before we despatch it (orders are normally despatched within one working day), please email us to let us know about the cancellation on info@kittysherbery.co.uk

Should you need to return your order to us, it must reach us within 14 working days from the day on which you received it. Please pack it appropriately and include a note to tell us why you are sending it back. We will refund you within 30 days after receiving a cancellation notice.

If you are cancelling your order because you’ve changed your mind then please note that you will have to pay the costs for returning the goods and the original postage charge, you will receive a refund for the cost of the products.

If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, you must return them to us within 14 working days of receiving them. In this case, you will be offered an exchange where possible, or a full refund after we receive the returned products. In case of damaged or faulty products or products that do not correspond to the description given at the time of sale we will pay for the postage costs.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Privacy and Personal Information

The information you supply to us will be used for processing your order only.  We do not sell or pass information to other companies for marketing or similar purposes.

If you would like to receive mailings from us from time to time please tick the box to subscribe.

Website contents

We have taken care and attention over the contents of this website. Unfortunately, we all make mistakes sometimes, so we cannot guarantee that the information on our website is completely free of errors.  If you spot one please feel free to contact us via our Contact Us page and we will correct it as soon as possible.

We have done our best to show the colours of our products accurately. However, because different computers can display colours differently, the colours you see on screen might differ from the actual colours of the products.

All information contained within this site is true and accurate to the best of our knowledge.  Information given is for interest only and does not constitute medical advice or indicate a recommendation of products effectiveness.   Uses of herbs given are traditional or common uses and do not mean that they are necessarily suitable for any particular individual.  If you would like, or need, personal advice about any product then we recommend that you consult a qualified herbal practitioner.  Additionally we advise that you ensure that you are fully informed about the properties and potential effects of any herbal preparation you intend to take. Kitty’s Herbery shall not be held liable for any damage resulting from handling or from contact with any of our products. It is the responsibility of the user to take all necessary measures to ensure their safe use.

We reserve the right to alter these Terms and Conditions from time to time by posting new Terms and Conditions on this website.